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Frequently Asked Questions

General FAQ

Etexkart is an online platform that connects buyers and sellers, allowing businesses to sell their products to a wide range of customers. 

Etexkart works by providing a platform for sellers to list their products, and buyers can browse through the listings, compare prices, and make purchases directly from the sellers. 

Etexkart offers a wide variety of products, and while most are new, there may also be used or refurbished items available for sale. The product listings will indicate whether an item is new or used or refurbished items. 

Each product listing will have the seller's information, including their contact details. You can reach out to the sellers directly through the provided contact information for any inquiries or support.

Yes, there are various offers and discounts available on Etexkart. The discounts and offers are set by the individual sellers, so they may vary from product to product. You can find these details in the product listings.

You can search for products with offers or discounts by using the filters available on the website. Look for options such as "On Sale," "Discounted Price," or similar labels to find products with special offers.
The use of coupons or promotional codes may vary depending on the seller and their specific policies. Some sellers may offer coupon codes that can be applied during the checkout process. Please check the seller's terms and conditions or reach out to them directly for more information.
The return policy may vary depending on the seller and the product. Each seller is responsible for setting their own return policy. You can find the specific return policy for each product in its listing. It is recommended to review the return policy before making a purchase.
To initiate a return, you will need to contact the seller directly. The product listing will provide the seller's contact information. Please communicate with the seller to understand their return process and any specific requirements they may have.
The refund process is determined by the individual seller. Once the seller receives and inspects the returned item, they will initiate the refund process if it meets their return policy requirements. Please refer to the seller's return policy or contact them for more details on the refund process.
The delivery time can vary depending on the seller, the product, and the shipping method chosen. Estimated delivery times are usually mentioned in the product listings. If you require more specific information, you can contact the seller directly.
Shipping charges are set by the individual sellers. The shipping costs can vary depending on factors such as the seller's location, the destination, and the size or weight of the product.
Etexkart Sellers may provide order tracking information via Email and SMS notifications.
If you have received a mail from us confirming your refund request then rest assured that we have initiated your refund request and are following up with financial organisations for the same. Sometimes financial organisations take a longer time to process the refund request. However, if the refund hasn't happened by the date we promised, you can contact us. We will gladly help you.
We work to provide the most hassle-free online shopping experience. You are covered and your money safe. We initiate the refund process as soon as we receive the details Damaged products are returned to our warehouse and has been quality checked.
Your payment is secured. In case of prepaid orders (paid through credit card/debit card/net banking), the amount is refunded in the same account as you had made payment from within 7-10 working days
Once you agree for NEFT refund, you will receive an email from Etexkart customer support team asking for Bank Name Account Number Account Holder’s name IFSC code Location/Branch of the Bank We initiate refund process as soon as we receive the details from you and it takes 7-10 working days for the money to be credited to your account.
No, in case you paid via credit card/debit card/net banking, the amount will be refunded in the same account as you had made payment from.
It takes 7-10 working days for the money to be credited to your account.
We accept the following modes of payment: Debit/Credit Cards/Net banking of all major banks NEFT/RTGS We accept payments made using Visa and MasterCard credit cards. To pay using your credit card at checkout, you will need your card number, expiry date, three-digit CVV number (found on the backside of your card). After entering these details, you will be redirected to the bank's page for entering the online 3D secure password. Debit cards We accept payments made using Visa and MasterCard debit cards. To pay using your debit card at checkout, you will need your card number, expiry date (optional for Maestro cards), three-digit CVV number (optional for Maestro cards). You will then be redirected to your bank's secure page for entering your online password (issued by your bank) to complete the payment.
Your online transaction on Etexkart is secure with the highest levels of transaction security currently available on the Internet. Etexkart uses PayU as a payment gateway to protect your card information while securely transmitting it to the respective banks for payment processing. All credit card and debit card payments on Etexkart are processed through secure and trusted payment gateways managed by leading banks. Banks now use the 3D secure password service for online transactions, providing an additional layer of security through identity verification.
Etexkart realizes the importance of a strong fraud detection and resolution capability. We and our online payments partners monitor transactions continuously for suspicious activity and flag potentially fraudulent transactions for manual verification by our team. In the rarest of rare cases, when our team is unable to rule out the possibility of fraud categorically, the transaction is kept on hold, and the customer is requested to provide identity documents. The ID documents help us ensure that the purchases were indeed made by a genuine card holder. We apologize for any inconvenience that may be caused to customers and request them to bear with us in the larger interest of ensuring a safe and secure environment for online transactions.
We regret the inconvenience caused. Please send us a mail on with your transaction details and we will look into it immediately. If your money has not reached us, it will surely be refunded back to your account.
In case of a payment failure, please retry ensuring that information passed on to payment gateway is accurate i.e. account details, billing address, password (for net banking), your internet connection is not disrupted in the process. If your account has been debited after a payment failure, it is normally rolled back to your bank account within 7 business days. All you need is to call us through at +919843916661. Call Timings: 9:00 AM - 6:00 PM (Monday to Saturday)
Yes. Etexkart offers you the convenience of using your bank's Internet Banking service to make a payment towards your order. With this you can directly transfer funds from your bank account, while conducting a highly secure transaction. We accept payment through Internet Banking from almost all banks.
Yes, you can make credit card payments through the mobile site. Etexkart uses PayU as a payment gateway for credit/ debit card payment. PayU uses high end technology to protect your card information.