1. Cancellation Policy:
- Cancellation requests for orders placed on Etexkart.com is subject to the policies of the individual product and sellers.
- To cancel an order, please raise the ticket on Etexkart.com or contact our customer support directly and follow their specified cancellation process.
- Cancellation fees, if applicable, will be determined by the seller's cancellation policy.
2. Nonreturnable Policy:
- Once a product is purchased, it is considered nonreturnable, meaning we do not accept returns for reasons other than physical damage.
- We encourage our customers to carefully review the product details, specifications, and compatibility information before making a purchase to ensure it meets their specific requirements.
- This policy applies to all products unless stated otherwise in specific cases or promotions.
3. Exchangeable Policy:
- Similarly, products are not exchangeable unless they have arrived in a physically damaged condition.
- If you receive a product that is physically damaged, please contact our customer service within 2-4 days from the date of delivery to initiate the exchange process.
- Our customer service team will guide you through the necessary steps for returning the damaged product and arranging for a replacement.
4. Physical Damage:
- For the purpose of our policy, physical damage refers to any visible damage or malfunctioning that is directly attributed to the shipping process or manufacturing defects.
- Please note that damages caused by mishandling, misuse, accidents, improper installation, or any other factors not related to shipping or manufacturing defects are not eligible for return or exchange.
5. Product Warranty:
- Despite our nonreturnable or exchangeable policy, we stand behind the quality of our products and offer warranties on eligible items.
- The warranty terms and coverage may vary depending on the product and are specified in the product description or accompanying documentation.
- If you encounter any issues covered by the product warranty, please contact our customer service to initiate the warranty claim process.
6. Return Policy:
- The return policy for products purchased from Etexkart.com may vary depending on the individual seller.
- Standard return periods typically range from 10-15 days from the date of purchase. However, please check the specific return policy provided by the seller.
- To initiate a return, contact the support team and they will liase with seller and assist you with designated return process.
- Ensure that the product is in its original condition, including all accessories, tags, and packaging.
- The seller will assess the returned product's condition and process the return accordingly.
7. Refund Policy:
- Refunds for returned products will be processed in accordance with the policies of the individual sellers.
- The standard refund period is usually 10-15 days from the receipt of the returned product accepted by Etexkart.
- The refund amount may be subject to deductions for any applicable cancellation or restocking fees determined by the seller.
- Refunds will typically be issued through the original payment method used for the purchase.
- The time it takes for the refund to be credited to your account may vary depending on your payment method and financial institution.
8. Additional Information:
- It's important to review the specific cancellation, return, and refund policies provided by each product and its seller before making a purchase.
- The Etexkart acts as a facilitator, connecting buyers and sellers, but the policies and processes are managed by the individual sellers.
- If you encounter any issues or have questions about a cancellation, return, or refund, please contact our customer support team for assistance.
- Shipping fees may or may not be refundable, depending on the policies of the individual sellers. Please check with the seller for clarification.
- For any further assistance or general inquiries regarding the Etexkart policies, you can reach out to our customer support team, and we will be happy to assist you.
Please note that this policy provides general guidelines for cancellation, return, and refund procedures on our Etexkart marketplace. For specific details, we recommend reviewing the policies set by each individual seller or contact our customer support team for further clarification.