1. Cancellation Policy:
- Cancellation requests for orders placed
on Etexkart.com is subject to the policies of the individual product
and sellers.
- To cancel an order, please raise the
ticket on Etexkart.com or contact our
customer support directly and follow their specified cancellation process.
- Cancellation fees, if applicable, will be
determined by the seller's cancellation policy.
2. Nonreturnable Policy:
- Once a product is purchased, it is
considered nonreturnable, meaning we do not accept returns for
reasons other than physical damage.
- We encourage our customers to carefully
review the product details, specifications, and compatibility information
before making a purchase to ensure it meets their specific requirements.
- This policy applies to all products
unless stated otherwise in specific cases or promotions.
3. Exchangeable Policy:
- Similarly, products are not
exchangeable unless they have arrived in a physically damaged
condition.
- If you receive a product that is
physically damaged, please contact our customer service within 2-4
days from the date of delivery to initiate the exchange process.
- Our customer service team will guide you
through the necessary steps for returning the damaged product and
arranging for a replacement.
4. Physical Damage:
- For the purpose of our policy, physical
damage refers to any visible damage or malfunctioning that is directly
attributed to the shipping process or manufacturing defects.
- Please note that damages caused by
mishandling, misuse, accidents, improper installation, or any other
factors not related to shipping or manufacturing defects are not eligible
for return or exchange.
5. Product Warranty:
- Despite our nonreturnable or exchangeable
policy, we stand behind the quality of our products and offer warranties
on eligible items.
- The warranty terms and coverage may vary
depending on the product and are specified in the product description or
accompanying documentation.
- If you encounter any issues covered by
the product warranty, please contact our customer service to initiate the
warranty claim process.
6. Return Policy:
- The return policy for products purchased
from Etexkart.com may vary depending on the individual seller.
- Standard return periods typically range
from 10-15 days from the date of purchase.
However, please check the specific return policy provided by the seller.
- To initiate a return, contact the support
team and they will liase with seller and assist you with designated return
process.
- Ensure that the product is in its
original condition, including all accessories, tags, and packaging.
- The seller will assess the returned
product's condition and process the return accordingly.
7. Refund Policy:
- Refunds for returned products will be
processed in accordance with the policies of the individual sellers.
- The standard refund period is usually 10-15
days from the receipt of the returned product accepted by
Etexkart.
- The refund amount may be subject to
deductions for any applicable cancellation or restocking fees determined
by the seller.
- Refunds will typically be issued through
the original payment method used for the purchase.
- The time it takes for the refund to be
credited to your account may vary depending on your payment method and
financial institution.
8. Additional Information:
- It's important to review the specific
cancellation, return, and refund policies provided by each product and its
seller before making a purchase.
- The Etexkart acts as a facilitator,
connecting buyers and sellers, but the policies and processes are managed
by the individual sellers.
- If you encounter any issues or have
questions about a cancellation, return, or refund, please contact our
customer support team for assistance.
- Shipping fees may or may not be
refundable, depending on the policies of the individual sellers. Please
check with the seller for clarification.
- For any further assistance or general
inquiries regarding the Etexkart policies, you can reach out to our
customer support team, and we will be happy to assist you.
Please note that this policy provides general
guidelines for cancellation, return, and refund procedures on our Etexkart
marketplace. For specific details, we recommend reviewing the policies set by
each individual seller or contact our customer
support team for further clarification.