Frequently Asked Questions

You can search for products with offers or discounts by using the filters available on the website. Look for options such as "On Sale," "Discounted Price," or similar labels to find products with special offers.

The use of coupons or promotional codes may vary depending on the seller and their specific policies. Some sellers may offer coupon codes that can be applied during the checkout process. Please check the seller's terms and conditions or reach out to them directly for more information.

The return policy may vary depending on the seller and the product. Each seller is responsible for setting their own return policy. You can find the specific return policy for each product in its listing. It is recommended to review the return policy before making a purchase.

To initiate a return, you will need to contact the seller directly. The product listing will provide the seller's contact information. Please communicate with the seller to understand their return process and any specific requirements they may have.

The refund process is determined by the individual seller. Once the seller receives and inspects the returned item, they will initiate the refund process if it meets their return policy requirements. Please refer to the seller's return policy or contact them for more details on the refund process.

The delivery time can vary depending on the seller, the product, and the shipping method chosen. Estimated delivery times are usually mentioned in the product listings. If you require more specific information, you can contact the seller directly.

If you have received a mail from us confirming your refund request then rest assured that we have initiated your refund request and are following up with financial organisations for the same. Sometimes financial organisations take a longer time to process the refund request. However, if the refund hasn't happened by the date we promised, you can contact us. We will gladly help you.

We work to provide the most hassle-free online shopping experience. You are covered and your money safe. We initiate the refund process as soon as we receive the details Damaged products are returned to our warehouse and has been quality checked.

Once you agree for NEFT refund, you will receive an email from Etexkart customer support team asking for Bank Name Account Number Account Holder’s name IFSC code Location/Branch of the Bank We initiate refund process as soon as we receive the details from you and it takes 7-10 working days for the money to be credited to your account.

We accept the following modes of payment: Debit/Credit Cards/Net banking of all major banks NEFT/RTGS We accept payments made using Visa and MasterCard credit cards. To pay using your credit card at checkout, you will need your card number, expiry date, three-digit CVV number (found on the backside of your card). After entering these details, you will be redirected to the bank's page for entering the online 3D secure password. Debit cards We accept payments made using Visa and MasterCard debit cards. To pay using your debit card at checkout, you will need your card number, expiry date (optional for Maestro cards), three-digit CVV number (optional for Maestro cards). You will then be redirected to your bank's secure page for entering your online password (issued by your bank) to complete the payment.

Your online transaction on Etexkart is secure with the highest levels of transaction security currently available on the Internet. Etexkart uses PayU as a payment gateway to protect your card information while securely transmitting it to the respective banks for payment processing. All credit card and debit card payments on Etexkart are processed through secure and trusted payment gateways managed by leading banks. Banks now use the 3D secure password service for online transactions, providing an additional layer of security through identity verification.

Etexkart realizes the importance of a strong fraud detection and resolution capability. We and our online payments partners monitor transactions continuously for suspicious activity and flag potentially fraudulent transactions for manual verification by our team. In the rarest of rare cases, when our team is unable to rule out the possibility of fraud categorically, the transaction is kept on hold, and the customer is requested to provide identity documents. The ID documents help us ensure that the purchases were indeed made by a genuine card holder. We apologize for any inconvenience that may be caused to customers and request them to bear with us in the larger interest of ensuring a safe and secure environment for online transactions.

We regret the inconvenience caused. Please send us a mail on care@etexkart.com with your transaction details and we will look into it immediately. If your money has not reached us, it will surely be refunded back to your account.

In case of a payment failure, please retry ensuring that information passed on to payment gateway is accurate i.e. account details, billing address, password (for net banking), your internet connection is not disrupted in the process. If your account has been debited after a payment failure, it is normally rolled back to your bank account within 7 business days. All you need is to call us through at +919843916661. Call Timings: 9:00 AM - 6:00 PM (Monday to Saturday)

Yes. Etexkart offers you the convenience of using your bank's Internet Banking service to make a payment towards your order. With this you can directly transfer funds from your bank account, while conducting a highly secure transaction. We accept payment through Internet Banking from almost all banks.